Terms and conditions
REFUNDS, RETURNS & EXCHANGES
In the unlikely event that your order arrives damaged please email us at firstname.lastname@example.org immediatley so that we may assist any discrepancies you may have, and arrange an exchange or refund at your convenience. Please return it in the packaging in the state it was received and we will send a replacement. You will be required to pay the postage of the item, and use insured registered delivery, keeping the receipt in case of any damage in transit. Your postage will be refunded once we have received your item. Wallride Studio cannot accept liability for goods lost or damaged in transport. You can return new, unopened items from a cancelled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging.
We do not offer a refund for items ordered in error. You can contact us at email@example.com if you would like to clarify anything before purchasing.
Address for returns:
178 Wrythe lane
UK & OVERSEAS DELIVERY
Delivery is free within UK ONLY. For orders outside of the UK please contact us at firstname.lastname@example.org for a quote on delivery costs.
Wallride Studio cannot be held responsible for any fluxuations in exchange rates for overseas orders and consequent loss of currency as a result. We would like to ask our customers to consider this before placing any overseas orders.
A shipping fee will be calculated depending on the country of delivery, please contact us before your purchase so you can get an estimated quote before completing your purchase. If you have already placed an order, we will contact you in regard to additional postage costs to your country so that we may complete your purchase.
Our products are handmade and crafted, and not produced massively in a cheap country. We do our best to prepare and ship all orders on time. So please allow between 2 to 5 working days for orders to be produced and delivered within the UK. Outside of the UK delivery times may be between 5 to 14 working days, depending on the country of delivery, and product availability.
Express delivery is available if requested. For UK this will incur an additional delivery charge which we will quote you for if required. For Overseas, this will be dependant on the country and services available, any questions please email us at email@example.com
All our products are made to order. If an item/ colour is out of stock, we will contact you with an approximate date for delivery of your item.
SECURE PAYMENT & DATA PROTECTION GUARANTEE
When the order is placed at our website, credit card numbers are encrypted via our Paypal system.
We accept all major credit and debit cards including MasterCard, VISA, Delta.
If you need additional information about the payment security, feel absolutely free to contact us.
We enforce the data protection act and your information will NOT be used or given to any other company or individual, so you will not receive marketing material from anybody else.